At our travel-focused digital marketplace, we are committed to providing high-quality virtual products and services designed for travelers, history enthusiasts, and adventure seekers exploring the fascinating world of amber mines. Every digital product is crafted with attention to detail, ensuring an engaging and informative experience. However, we understand that situations may arise where customers require assistance regarding their purchases.

Eligibility for Refunds

Our digital offerings include virtual tours, immersive experiences, educational materials, and personalized digital services related to amber mine explorations. Due to the nature of these products, refunds are only considered under specific circumstances. If the purchased content is inaccessible, defective, or does not match the description provided, we encourage customers to reach out for assistance. Each case is assessed individually, ensuring a fair resolution.

Non-Refundable Digital Products

Since all our products are digital and delivered instantly, certain purchases are ineligible for refunds. Once access has been granted to downloadable content, interactive sessions, or exclusive virtual experiences, the product is considered consumed. This applies to:

• Virtual reality experiences and immersive simulations, as they provide instant access upon purchase.
• Downloadable guides, e-books, and educational materials, since they cannot be “returned” in the traditional sense.
• Custom digital itineraries or personalized travel plans, which involve research and expertise tailored to individual needs.
• Live-streamed events or virtual workshops, where real-time access is provided.
  However, in cases of technical issues preventing access to these services, we will work towards a resolution.

Quality Assurance & Issue Resolution

We take great care in ensuring that each digital product meets high standards. If a customer encounters errors, missing content, or technical malfunctions, we strongly encourage reporting the issue. Our team will first attempt to correct or replace the digital product. If resolution is not possible, alternative solutions may be offered.

Unauthorized Purchases & Billing Errors

If a charge was made without authorization, or there is a billing discrepancy, we recommend contacting us immediately. While we do not issue refunds for accidental purchases, assistance is available to clarify any misunderstandings regarding charges. For security reasons, unauthorized purchases must be reported with supporting documentation.

Modifications & Replacements

Instead of traditional refunds, we may provide alternative solutions, such as:

• Access to a different product of equal or greater value, should the original purchase not meet expectations.
• Future credit for another virtual experience, allowing customers to explore different aspects of amber mining or historical journeys.
• Technical support and troubleshooting to resolve access issues, ensuring full functionality.

User Responsibilities

Customers are advised to review product descriptions carefully before purchasing. As all products are digital, it is essential to ensure compatibility with required devices or platforms. Misinterpretation of product features does not qualify as a reason for reimbursement, so we encourage reaching out with any pre-purchase questions.

Exceptional Circumstances

In rare cases, exceptions may be made based on individual circumstances. Requests for reconsideration should include relevant details to support the claim. While refunds are not guaranteed, customer satisfaction remains a priority, and we strive to offer the best possible solution.

Contact & Support

For all refund-related inquiries, our customer support team is available to assist. Transparency and fairness are key, and we are dedicated to ensuring that each digital journey into the world of amber mining is rewarding and trouble-free.